I highly recommend this company. I booked the front seat, which was awesome cause I got to see everything, although I must admit I slept most of the way. The stop for food was really good, the driver and other passengers really friendly, the AC very cool.
I booked 2pm Departure by big BUS but when I was clicking it was for a VIP bus, when I arrived on Mekong Express station everyone is confused, they think I am for VIP Van departure for 3:30pm. Bad communication between companies.
Very slow internet, bus arrived late, poor leg space, seat locations were incorrect our seats were changed Smooth border crossing, Clean bus !!!
Most comfortable bus I've used anywhere in the world - seats were more like armchairs. Lots of leg room too which is important when you are tall! Road is a bit bumpy but can't be helped of course, I enjoyed listening to music and watching outside.
Bus left on time, driver drove fairly safely - there's a lot of overtaking on this road so it's best not to look. He did spend a bit of time on his phone while driving which wasn't good. We left at 1:30 and arrived at 7pm.
About a 10-minute delay departing Phnom Penh; the stop was longer than 25 minutes (as announced). The pick-up van from the hotel was very old and too small for the number of people. Everything else was good.
I saw my life flash by during 4 hours. The driver tried to overtake each car, sticking to it in order that the car in front accelerates. The driver overtook more than 50 cars, sometimes 6 in a row, driving on the other side of the road. A true nightmare.
Driver drive too fast and take too many risks overtaking trucks, also raining as well make it more dangerous. Very uncomfortable trip sorry to say.
We booked seats though the app. Paid. Got the seats assigned 3A, 3B on the night before the van VIP depart on next day May 27th. Get in the Van the seats is taken. Same seat 3A,3B Also sole to some one else. How is that happen. BAD service!